Name an entity that has been slow to upgrade tech? Yes, government, like your parents is notoriously slow at adopting new technology
What is COVID doing to jumpstart more government tech investments? As government systems crash, the lag in technology upgrades by government is being exposed
What tech will be upgraded?
- mainframes
- proprietary software
- move to software that can scale to meet the demand
- email storage in the cloud
- moving call centers to VOIP so that call centers can be virtual
- hardware: laptops, tablets, headsets
- move away from paper transactions
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